Monitoring service builds on Sendal Breathe and Balance Home software services to help contractors retain customers and uncover service opportunities.
BOSTON, Mass. — July 7, 2026 — Sendal Inc., a provider of software services for healthy homes, today announced Sendal Aware, a proactive monitoring service for HVAC and home service companies.
Aware gives contractors visibility into conditions that may signal problems, including HVAC systems that are not responding as expected, excessive heat or humidity, mold risk, freezing-pipe risk, power outages, indoor air quality concerns, and water accumulation in an HVAC drain pan before system shutdown.
When an issue is identified, Aware alerts the servicing contractor and, when appropriate, the homeowner. Contractors can respond earlier, improve the customer experience, and create service opportunities based on actual conditions.
“Home service companies spend significant time and money acquiring customers, but the traditional model often leaves them chasing the next one-time transaction,” said Jim Carroll, CEO of Sendal. “Aware keeps contractors connected after the technician leaves, helping turn a service call into a long-term, recurring relationship.”
Aware helps contractors generate recurring revenue, improve retention, identify service needs, and provide homeowner value between visits. Its July launch coincides with peak cooling season, when emergency HVAC calls create a natural opportunity to introduce proactive monitoring while the cost and inconvenience of a breakdown are fresh.
Aware builds on successful deployments of Sendal Breathe and Sendal Balance, where end-customer retention is over 98% year over year. Breathe delivers intelligent indoor air quality and home performance management. Balance delivers whole-home humidity and targeted comfort control.
Together, Aware, Breathe, and Balance give home service companies complementary recurring revenue platforms that help operators build customers for life rather than compete for individual transactions.
Sendal Aware is available to home service companies beginning July 7, 2026. Companies interested in offering Aware can contact info@sendal.io or visit Sendal.io.
About Sendal
Sendal Inc. develops software services that connect home conditions, equipment, and service providers to help prevent property damage, improve indoor environmental quality, optimize performance, and strengthen relationships.
